Customer Outreach Centers: Free Water + Ice

Due to the extended power outage, PSEG Long Island will open five customer outreach centers today. These centers will be open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.

The locations for Aug. 11 are:

  • Patchogue – 460 E Main St.
  • Brentwood – 1650 Islip Ave.
  • Greenlawn –  288 Pulaski Rd.
  • Roslyn – 250 Willis Ave.
  • Babylon – Babylon Town Hall – 200 E Sunrise Hwy.

PSEG Long Island: Storm Update – August 10, 2020 9:45 p.m.

  • As of 9:29 p.m., PSEG Long Island reports 39,238 total customers without power. Approximately 10,200 of that total are outages reported during the storm period, which impacted 420,000 customers.
  • We are tracking new outages reported after the storm, recognizing that some of these jobs tie back to Tuesday’s storm. The restoration process is iterative and as we restore neighborhoods, we continue to identify a high level of individual problems within neighborhoods and individual service lines to homes.  
  • We expect that all work we have been able to identify to date will be completed by end of day Wednesday.
  • PSEG Long Island took on an additional 800 workers today and we now have more than 6,000 lineworkers, tree trimmers and other personnel are working around the clock, in 16-hour shifts, until every customer is restored.
  • New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.
  • Crews must prioritize critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.

Customer Outreach Centers

  • Due to the extended power outage, PSEG Long Island will open five customer outreach centers tomorrow. These centers will be open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.
  • The locations for Aug. 11 are:
    • Patchogue – 460 E Main St
    • Brentwood – 1650 Islip Ave
    • Greenlawn –  288 Pulaski Rd
    • Roslyn – 250 Willis Ave
    • Babylon – Babylon Town Hall – 200 E Sunrise Hwy
  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

For more information:

Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
  • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved. 

Other important safety notes:

  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

PSEG Long Island Storm Update – Aug. 10, 2020 5:15 p.m.

  • As of 4:59 p.m., PSEG Long Island reports approximately 42,205 total customers without power. Approximately 13,000 of that total are outages reported during the storm period, which impacted 420,000 customers.
  • We are tracking new outages reported after the storm, recognizing that some of these jobs tie back to Tuesday’s storm. The restoration process is iterative and as we restore neighborhoods, we continue to identify a high level of individual problems on service lines. The outage map includes outages from the following three sources:
    • Storm-related outages as reported during the storm period;
    • Storm-related outages identified during the restoration process as well as intentional outages to make the area safe for ongoing restoration;
    • New outages not directly related to the storm that continue to be reported and assessed, as on any non-storm day.
  • We expect that all work we have been able to identify to date will be completed by end of day Wednesday.
  • PSEG Long Island took on an additional 800 workers today and we now have more than 6,000 lineworkers, tree trimmers and other personnel are working around the clock, in 16-hour shifts, until every customer is restored.
  • New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.
  • Crews must prioritize critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.
  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

For more information:

Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
  • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved. 

Other important safety notes:

  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

PSEG Long Island: Storm Update – August 10, 2020 11:30 a.m.

  • As of 11:30 a.m., PSEG Long Island reports approximately 17,000 of the approximately 420,000 storm-affected customers remain without power, with 403,000 customers restored.
  • We are tracking new outages reported after the storm, recognizing that some of these jobs tie back to Tuesday’s storm. The restoration process is iterative and as we restore neighborhoods, we continue to identify a high level of individual problems on service lines. The outage map includes outages from the following three sources:
    • Storm-related outages as reported during the storm period;
    • Storm-related outages identified during the restoration process as well as intentional outages to make the area safe for ongoing restoration;
    • New outages not directly related to the storm that continue to be reported and assessed, as on any non-storm day.
  • PSEG Long Island took on an additional 800 workers today and we now have more than 6,000 lineworkers, tree trimmers and other personnel are working around the clock, in 16-hour shifts, until every customer is restored.
  • New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.
  • Crews must prioritize critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.
  • Due to the extended power outage, PSEG Long Island will open seven customer outreach centers today. These centers will be open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.
  • The locations for Aug. 10 are:
    • Patchogue – 460 E Main St
    • Brentwood – 1650 Islip Ave
    • Greenlawn –  288 Pulaski Rd
    • Roslyn – 250 Willis Ave
    • Woodmere – Five Towns Shopping Center- 253-01 Rockaway Blvd
    • Babylon – Babylon Town Hall – 200 E Sunrise Hwy
    • Far Rockaway – 19-09 Plainview Ave-the lot is on the south side of Plainview Ave. between Beach 19th and Beach 20th St.
  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

For more information:

Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
  • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved. 

Other important safety notes:

  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

PSEG Long Island: Storm Update – August 9, 2020 9:45 p.m.

  • As of 9:00 p.m., PSEG Long Island reports approximately 25,000 of the approximately 420,000 storm-affected customers remain without power.
  • As PSEG Long Island continues to work around the clock to repair the extensive damage from Tropical Storm Isaias, it expects to have most customers restored by end of today, with some jobs moving into Monday.
  • While we have made steady progress overnight, we are finding that each job is requiring more work than anticipated due to the extent of the storm’s damage. The more than 5,000 fallen trees or large limbs reported have contributed to the amount of work required to bring customers back.
  • The backbone of the system — transmission lines and substations — has been restored, and we are hard at work restoring the distribution system that serves our neighborhoods. The damage to many of these circuits is extensive, and as these individual damage spots are assessed, estimated restoration times will be refined.
  • We realize this is frustrating and appreciate our customers’ understanding of the magnitude of the damage the storm created.
  • PSEG Long Island took on an additional 1,000 workers today and we now have more than 5,000 lineworkers, tree trimmers and other personnel are working around the clock, in 16-hour shifts, until every customer is restored. Another 500 are expected to arrive tomorrow.
  • New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.
  • Due to the large number of crews from other utilities brought into our service area before Tropical Storm Isaias, power restoration is progressing faster than can be displayed on the outage map. The map will continue to fluctuate as we refine the data.
  • Crews must prioritize critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.
  • Due to the extended power outage, PSEG Long Island will open six customer outreach centers today. These centers will be open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.
  • The locations for Aug. 10 are:
    • Patchogue – 460 E Main St
    • Brentwood – 1650 Islip Ave
    • Greenlawn –  288 Pulaski Rd
    • Roslyn – 250 Willis Ave
    • Woodmere – Five Towns Shopping Center- 253-01 Rockaway Blvd
    • Babylon – Babylon Town Hall – 200 E Sunrise Hwy
    • Far Rockaway – 19-09 Plainview Ave-the lot is on the south side of Plainview Ave. between Beach 19th and Beach 20th St.
  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
  • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved. 

Other important safety notes:

  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

For more information:

PSEG Long Island: Storm Update – August 9, 2020 12:00 p.m.

  • As of 12:00 p.m., PSEG Long Island reports approximately 35,000 of the approximately 420,000 storm-affected customers remain without power.
  • As PSEG Long Island continues to work around the clock to repair the extensive damage from Tropical Storm Isaias, it expects to have most customers restored by end of today, with some jobs moving into Monday.
  • While we have made steady progress overnight, we are finding that each job is requiring more work than anticipated due to the extent of the storm’s damage. The more than 5,000 fallen trees or large limbs reported have contributed to the amount of work required to bring customers back.
  • The backbone of the system — transmission lines and substations — has been restored, and we are hard at work restoring the distribution system that serves our neighborhoods. The damage to many of these circuits is extensive, and as these individual damage spots are assessed, estimated restoration times will be refined.
  • We realize this is frustrating and appreciate our customers’ understanding of the magnitude of the damage the storm created.
  • More than 5,600 lineworkers, tree trimmers and other personnel are working around the clock, in 16-hour shifts, until every customer is restored. More are expected to arrive tomorrow.
  • New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.
  • Due to the large number of crews from other utilities brought into our service area before Tropical Storm Isaias, power restoration is progressing faster than can be displayed on the outage map. The map will continue to fluctuate as we refine the data.
  • Crews must prioritize critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.
  • Due to the extended power outage, PSEG Long Island will open six customer outreach centers today. These centers will be open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.
  • The locations for Aug. 9 are:
    • Patchogue – 460 E Main St
    • Brentwood – 1650 Islip Ave
    • Greenlawn –  288 Pulaski Rd
    • Roslyn – 250 Willis Ave
    • Woodmere – Five Towns Shopping Center- 253-01 Rockaway Blvd
    • Babylon – Babylon Town Hall – 200 E Sunrise Hwy
  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

Aug. 8 update with PSEG Long Island President & COO Daniel Eichhorn


Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
  • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved. 

Other important safety notes:

  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

For more information:

PSEG Long Island Customer Outreach and County Cooling Centers

PSEG Long Island Customer Outreach Centers
On Monday, August 10, we will have seven customer outreach centers offering free water and ice with drive-thru service to ensure safe social distancing. Hours: 10 a.m. to 4 p.m. (while supplies last):

  • Babylon – Babylon Town Hall – 200 E Sunrise Hwy
  • Brentwood – 1650 Islip Ave
  • Far Rockaway – 19-09 Plainview Ave
    The lot is on the south side of Plainview Ave. between Beach 19th & Beach 20th St. 
  • Greenlawn –  288 Pulaski Rd
  • Patchogue – 460 E Main St
  • Roslyn – 250 Willis Ave
  • Woodmere – Five Towns Shopping Center- 253-01 Rockaway Blvd

Nothing we can say will make what you have been through easier, but know that we have been doing everything possible to get power back on as quickly as possible.

County Cooling Centers
Please be advised that Nassau County Cooling Centers are open Monday, Aug. 10, through Wednesday, Aug. 12. Check below for all locations and times. For the safety of yourself and others, physical distancing must be practiced, and masks are required

Nassau County:

  • Cantiague Park
    Noon – 6 p.m. at the Hockey Rink
    480 W. John Street, Hicksville, NY
  • Wantagh Administration Building
    Noon – 6 p.m. in the Community Room
    1 King Road, Wantagh, NY
  • North Woodmere Park
    Noon – 6 p.m. in the Community Room
    750 Hungry Harbor Road, Valley Stream, NY

Suffolk County has requested that residents contact their specific town to obtain cooling center information.

NYC customers in Far Rockaway are directed to call 311 from their area code to find the closest cooling locations near them.

PSEG Long Island: Storm Update – August 8, 2020 10:30 p.m.

  • PSEG Long Island reports approximately 60,000 of the approximately 420,000 storm-affected customers remain without power.
  • As PSEG Long Island continues to work around the clock to repair the extensive damage from Tropical Storm Isaias, it expects to have customers restored by end of day Sunday, with some jobs moving into Monday.
  • While we have made steady progress, we are finding that each job is requiring more work than anticipated due to the extent of the storm’s damage. The more than 5,000 fallen trees or large limbs reported have contributed to the amount of work required to bring customers back.
  • The backbone of the system — transmission lines and substations — has been restored, and we are hard at work restoring the distribution system that serves our neighborhoods. The damage to many of these circuits is extensive, and as these individual damage spots are assessed, estimated restoration times will be refined.
  • We realize this is frustrating and appreciate our customers’ understanding of the magnitude of the damage the storm created.
  • Almost 4,000 lineworkers, tree trimmers and other personnel continue to work around the clock, in 16-hour shifts, until every customer is restored. More are expected to arrive tomorrow.
  • New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.
  • Due to the large number of crews from other utilities brought into our service area before Tropical Storm Isaias, power restoration is progressing faster than can be displayed on the outage map. The map will continue to fluctuate as we refine the data.
  • Crews must prioritize critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.
  • Due to the extended power outage, PSEG Long Island will open six customer outreach centers today. These centers will be open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.
  • The locations for Aug. 9 are:
    • Patchogue – 460 E Main St
    • Brentwood – 1650 Islip Ave
    • Greenlawn –  288 Pulaski Rd
    • Roslyn – 250 Willis Ave
    • Woodmere – Five Towns Shopping Center- 253-01 Rockaway Blvd
    • Babylon – Babylon Town Hall – 200 E Sunrise Hwy
  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

Aug. 8 update with PSEG Long Island President & COO Daniel Eichhorn


Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
  • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved. 

Other important safety notes:

  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

For more information:

PSEG Long Island: Storm Update – August 8, 2020 1:15 p.m.

  • PSEG Long Island reports fewer than 88,000 of the approximately 420,000 storm-affected customers remain without power.
  • Due to the extended power outage, PSEG Long Island has opened six customer outreach centers today. These centers are open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.
  • The locations for Aug. 8 are:
    • Patchogue – 460 E Main St
    • Brentwood – 1650 Islip Ave
    • Greenlawn –  288 Pulaski Rd
    • Roslyn – 250 Willis Ave
    • Woodmere – Five Towns Shopping Center- 253-01 Rockaway Blvd
    • Babylon – Babylon Town Hall – 200 E Sunrise Hwy
  • As PSEG Long Island continues to work around the clock to repair the extensive damage from Tropical Storm Isaias, it expects nearly all customers to be restored by end of day Sunday, with the possibility that a handful of the most extensive jobs may be restored early Monday.
  • While we expect the vast majority of customers to be restored by end of day Saturday, we are finding that each job is requiring more work than anticipated due to the extent of the storm’s damage.
  • As we complete the restoration of the backbone of the system, the transmission and substation work, and finish surveying the distribution system, we have a better sense of the magnitude of the work it will take to complete these jobs. As we continue to assess the damage estimated restoration times will be refined.
  • We realize this is frustrating and appreciate our customers’ understanding of the magnitude of the damage the storm created.
  • Almost 4,000 lineworkers, tree trimmers and other personnel continue to work around the clock, in 16-hour shifts, until every customer is restored.
  • New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.
  • Due to the large number of crews from other utilities brought into our service area before Tropical Storm Isaias, power restoration is progressing faster than can be displayed on the outage map. The map will continue to fluctuate as we refine the data.
  • Crews must prioritize critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.
  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

Aug. 7 update with PSEG Long Island President & COO Daniel Eichhorn


Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
  • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved. 

Other important safety notes:

  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

For more information:

PSEG Long Island: Storm Update – August 8, 2020 10:15 a.m.

  • Due to the extended power outage, PSEG Long Island will open six customer outreach centers today. These centers are open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.
  • The locations for Aug. 8 are:
    • Patchogue – 460 E Main St
    • Brentwood – 1650 Islip Ave
    • Greenlawn –  288 Pulaski Rd
    • Roslyn – 250 Willis Ave
    • Woodmere – Five Towns Shopping Center- 253-01 Rockaway Blvd
    • Babylon – Babylon Town Hall – 200 E Sunrise Hwy
  • As PSEG Long Island continues to work around the clock to repair the extensive damage from Tropical Storm Isaias, it expects nearly all customers to be restored by end of day Sunday, with the possibility that a handful of the most extensive jobs may be restored early Monday.
  • While we expect the vast majority of customers to be restored by end of day Saturday, we are finding that each job is requiring more work than anticipated due to the extent of the storm’s damage.
  • As we complete the restoration of the backbone of the system, the transmission and substation work, and finish surveying the distribution system, we have a better sense of the magnitude of the work it will take to complete these jobs. As we continue to assess the damage estimated restoration times will be refined.
  • We realize this is frustrating and appreciate our customers’ understanding of the magnitude of the damage the storm created.
  • PSEG Long Island reports fewer than 95,000 of the approximately 420,000 storm-affected customers remain without power.
  • Over 3,500 lineworkers, tree trimmers and other personnel continue to work around the clock, in 16-hour shifts, until every customer is restored.
  • New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.
  • Due to the large number of crews from other utilities brought into our service area before Tropical Storm Isaias, power restoration is progressing faster than can be displayed on the outage map. The map will continue to fluctuate as we refine the data.
  • Crews must prioritize critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.
  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

Aug. 7 update with PSEG Long Island President & COO Daniel Eichhorn


Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
  • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved. 

Other important safety notes:

  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

For more information: