PSEG Long Island Ready to Respond to Impact of Hurricane Isaias

PSEG Long Island has social distancing plans in place to work safely and provide excellent service

(UNIONDALE, N.Y. – Aug 1, 2020) – PSEG Long Island continues to monitor the track and the potential impact Hurricane Isaias will have on its service territory early next week. The company is ready to respond to possible power outages and is encouraging its customers to take the steps necessary to be prepared and safe.

“The current forecast is showing that Isaias will settle off Long Island as early as Tuesday morning,” said John O’Connell, vice president of Transmission and Distribution, PSEG Long Island. “We want to ensure that we have additional line and tree crews at the ready should the service territory get hit with the strong wind gusts and heavy rain currently in the forecast. Receiving support from off-island utilities and contractors who will work alongside our own highly trained line personnel will allow us to quickly and safely restore power to our customers. Utility crews will work 16-hour shifts once restoration efforts begin.”

PSEG Long Island is ensuring additional supplies are on hand, including poles and transformers, and will have additional personnel ready to respond to the approaching storm.

PSEG Long Island has made significant investments to make the electric system more resilient to the effects of extreme weather conditions. From storm hardening upgrades to ongoing enhanced tree maintenance and patrolling lines to major hospitals, proactive work allows the system to better withstand extreme weather.

“During the COVID-19 pandemic, PSEG Long Island remains committed to providing safe, reliable electric service, strong storm response and excellent customer service,” O’Connell said. “We have adapted our storm procedures to follow public health best practices and accommodate for other potential industrywide changes. As our personnel operate under these unusual circumstances to safely restore power as quickly as possible, we thank our customers for their patience and understanding.”

The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible “social distancing” and remain at least 6 feet away to ensure the health of everyone involved. For more information about how PSEG Long Island continues to live up to its commitments during the pandemic, please visit http://www.psegliny.com/covid19.

How customers can prepare for a storm:

  • Ensure you have a battery-powered radio and fresh batteries.
  • Check your supply of flashlights, blankets, nonperishable food and bottled water.
  • Create an emergency communications plan.
  • Develop an evacuation plan.
  • Charge your cell phones, tablets and other mobile devices.
  • Make sure to have cash available. Banks may be closed or inaccessible after a storm.
  • Fill up your vehicle’s fuel tank.
  • Bring in unsecured objects and furniture from patios and balconies.
  • Compile a list of emergency phone numbers, including PSEG Long Island’s 24-hour Electric Service number: 1-800-490-0075.
  • Discuss storm and lightning safety with your family. Visit https://www.psegliny.com/safetyandreliability/stormsafety for safety tips from Sesame Street, YouTube safety videos and more.
  • Follow PSEG Long Island on Facebook and Twitter for updates before, during and after the storm.
  • Downed wires should always be considered “live.” Do not approach or drive over a downed line, and do not touch anything it might be in contact with. If a wire falls on or near your car, stay inside the car, call 911 and do not get out until PSEG Long Island de-energizes the line. If you MUST exit the vehicle because it is on fire, jump as far as possible away from the vehicle, with both feet landing on the ground at the same time, and hop or shuffle away.

 
Electrical safety guidelines for floods:

  • If rising water threatens your home – or if you evacuate your home – turn off your power at the circuit breaker panel or fuse box.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
  • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose
  •  another path.
  • If your home or business is flooded, PSEG Long Island can’t reconnect power until the electrical system has been inspected by a licensed electrician. If there is damage, an electrician will need to make repairs and obtain verification before power can be restored.

 
Stay connected:

  • Download the PSEG Long Island mobile app to report outages and receive information on restoration times, crew locations and more
  • To report an outage and receive status updates via text, text OUT to PSEGLI (773454) or visit us online at www.psegliny.com/outages
  • To report an outage or downed wire call PSEG Long Island’s 24-hour Electric Service number: 800-490-0075 or use our web chat feature at www.psegliny.com
  • Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after the storm
  • Visit PSEG Long Island’s outage information across Long Island and the Rockaways online at https://mypowermap.psegliny.com 

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PSEG Long Island
PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a long-term contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a publicly traded diversified energy company.

PSEG Long Island to Reimburse Customers for Food and Medicines Spoiled During Tropical Storm Isaias

(UNIONDALE, N.Y. – Aug 17, 2020) – PSEG Long Island is expanding its claims policy due to the COVID-19 pandemic so that customers whose electrical service was interrupted by Tropical Storm Isaias for at least 72 hours can be reimbursed for spoiled food and medication. The tropical storm knocked out power for more than 420,000 customers on Long Island and in the Rockaways, making it the most destructive storm since Superstorm Sandy.

“We recognize that losing power in August, together with the challenges of the COVID-19 pandemic, was a hardship for many of our customers,” PSEG Long Island President and COO Daniel Eichhorn said. “Given the unique combination of circumstances, we believe the right thing to do is to expand our claims process to ease the burden on the customers most impacted by Tropical Storm Isaias.”

PSEG Long Island will reimburse residential customers up to $250 and commercial customers up to $5,000 for food spoilage if their service was interrupted for 72 hours or longer between Aug. 4, and Aug. 12, 2020 because of Tropical Storm Isaias.

For residential customers, food spoilage claims of $150 or less must include an itemized list. Food spoilage claims over $150 must include an itemized list and proof of loss (for example: cash register tapes, store or credit card receipts, canceled checks or photographs of spoiled items).

Separately, customers will be reimbursed for losses, up to a maximum of $300, for prescription medications that spoiled due to lack of refrigeration. Customers must provide an itemized list of the medications and proof of loss (for example: pharmacy prescription label or pharmacy receipt identifying the medicine).

Commercial customers applying for reimbursement must supply an itemized list of spoiled food and proof of loss (invoices, inventory lists, bank statements).

Customers can apply for reimbursement at www.psegliny.com/claims. The reimbursement claims cannot be processed over the phone.

Customers will have until Sept. 16, 2020 to file claims. Reimbursement is expected to take up to 60 business days from when a proper claim form is completed and submitted to PSEG Long Island.

# # #

PSEG Long Island
PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a long-term contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a publicly traded diversified energy company.

PSEG Long Island Storm Update – August 12, 2020 10:00 p.m.

  • As of 10 p.m., PSEG Long Island reports that all of the 420,000 customers affected during the storm period have been restored. An additional 442 storm-related customer outages identified during the restoration process are expected to be completed tonight.
  • PSEG Long Island is actively restoring power to the remaining customers. The total outage map number includes new outages resulting from today’s weather activity as well as new outages we expect to see on any non-storm day. Those jobs will be restored safely and as quickly as possible.
  • PSEG Long Island utilized more than 6,500 lineworkers, tree trimmers and other field personnel, working around the clock, in 16-hour shifts.
  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

Aug. 12 update with PSEG Long Island President & COO Daniel Eichhorn

Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
  • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved. 

Other important safety notes:

  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

For more information:

•  Flickr image gallery

PSEG Long Island: Storm Update – August 12, 2020 4:00 p.m.

  • As of 3:45 p.m., PSEG Long Island reports 9,180 total customers without power. Approximately 290 of that total are outages reported during the storm period, which impacted 420,000 customers.
  • Today’s work plan will focus on the remaining storm-related outages, which we expect will be completed tonight.
  • The total outage map number includes new outages resulting from today’s weather activity as well as new outages we expect to see on any non-storm day. Those jobs will be restored safely and quickly as possible.
  • PSEG Long Island currently has more than 6,500 lineworkers, tree trimmers and other field personnel working around the clock, in 16-hour shifts, until every customer is restored.
  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

For more information:

Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
  • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved. 

Other important safety notes:

  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

PSEG Long Island Storm Update: August 12, 2020 11:00 a.m.

  • As of 10:54 a.m., PSEG Long Island reports 11,807 total customers without power. Approximately 1,300 of that total are outages reported during the storm period, which impacted 420,000 customers.
  • Today’s work plan will focus on the remaining storm-related outages, which we expect will be completed tonight.
  • The total outage map number includes new outages resulting from this morning’s weather activity as well as new outages we expect to see on any non-storm day. Those jobs will be restored safely and quickly as possible.
  • PSEG Long Island currently has more than 6,500 lineworkers, tree trimmers and other field personnel working around the clock, in 16-hour shifts, until every customer is restored.

Customer Outreach Centers
PSEG Long Island has five customer outreach centers open today providing free water and ice. To provide the physical distancing necessary to ensure the safety of our employees and customers, the centers offer drive-thru service. The locations open Wednesday, August 12 are:

  • Patchogue – 460 E Main St
  • Brentwood – 1650 Islip Ave
  • Greenlawn –  288 Pulaski Rd
  • Roslyn Heights – 250 Willis Ave
  • Babylon – Babylon Town Hall – 200 E Sunrise Hwy

In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

Aug. 11 update with PSEG Long Island President & COO Daniel Eichhorn

Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
  • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved. 

Other important safety notes:

  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

For more information:

•  Flickr image gallery

PSEG Long Island Storm Update: August 12, 2020 7:00 a.m.

  • As of 6:29 a.m., PSEG Long Island reports 15,528 total customers without power. Approximately 1,700 of that total are outages reported during the storm period, which impacted 420,000 customers. The total number includes new outages resulting from this morning’s weather activity.
  • Today’s work plan will focus on the remaining storm-related outages, which we expect will be completed tonight.
  • PSEG Long Island currently has more than 6,500 lineworkers, tree trimmers and other personnel working around the clock, in 16-hour shifts, until every customer is restored.
  • New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.

Customer Outreach Centers
Due to the extended power outage, PSEG Long Island will open five customer outreach centers today. The centers will be open from 10 a.m. to 4 p.m. (or while supplies last), providing free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, the centers will offer drive-thru service.
The locations open Wednesday, August 12 are:

  • Patchogue – 460 E Main St
  • Brentwood – 1650 Islip Ave
  • Greenlawn –  288 Pulaski Rd
  • Roslyn Heights – 250 Willis Ave
  • Babylon – Babylon Town Hall – 200 E Sunrise Hwy

In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

Aug. 11 update with PSEG Long Island President & COO Daniel Eichhorn

Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
  • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved. 

Other important safety notes:

  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

For more information:

•  Flickr image gallery

PSEG Long Island Storm Update: August 11, 2020 9:45 p.m.

  • As of 9:29 p.m., PSEG Long Island reports 15,754 total customers without power. Approximately 1,900 of that total are outages reported during the storm period, which impacted 420,000 customers.
  • Our work plan for the rest of Tuesday and through the overnight hours is to address the largest remaining neighborhood outages with crews spread across Long Island and the Rockaways.
  • Outages impacting individual service lines to homes will be completed on Wednesday.
  • PSEG Long Island currently has more than 6,500 lineworkers, tree trimmers and other personnel working around the clock, in 16-hour shifts, until every customer is restored.
  • New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.

Customer Outreach Centers
Due to the extended power outage, PSEG Long Island will open five customer outreach centers tomorrow. The centers will be open from 10 a.m. to 4 p.m. (or while supplies last), providing free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, the centers will offer drive-thru service. The locations open Wednesday, August 12 will be:

– Patchogue – 460 E Main St
– Brentwood – 1650 Islip Ave
– Greenlawn –  288 Pulaski Rd
– Roslyn Heights – 250 Willis Ave
– Babylon – Babylon Town Hall – 200 E Sunrise Hwy

In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

Aug. 11 update with PSEG Long Island President & COO Daniel Eichhorn

Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
  • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved. 

Other important safety notes:

  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

For more information:

•  Flickr image gallery

PSEG Long Island: Storm Update – August 11, 2020 3:45 p.m.

  • As of 2:29 p.m., PSEG Long Island reports 25,142 total customers without power. Approximately 3,800 of that total are outages reported during the storm period, which impacted 420,000 customers.
  • Our work plan today is to address the largest remaining neighborhood outages with crews spread across Long Island.
  • Outages impacting individual service lines to homes will be completed on Wednesday.
  • PSEG Long Island took on an additional 300 workers Tuesday and we now have more than 6,100 lineworkers, tree trimmers and other personnel working around the clock, in 16-hour shifts, until every customer is restored.
  • New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.
  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

Aug. 10 update with PSEG Long Island President & COO Daniel Eichhorn

Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
  • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved. 

Other important safety notes:

  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

For more information:

•  Flickr image gallery

PSEG Long Island: Storm Update – August 11, 2020 11:45 a.m.

As of 10:59 a.m., PSEG Long Island reports 32,195 total customers without power. Approximately 5,544 of that total are outages reported during the storm period, which impacted 420,000 customers.

Our work plan today is to address the largest remaining neighborhood outages with crews spread across Long Island.

Outages impacting individual service lines to homes will be completed on Wednesday.

PSEG Long Island took on an additional 300 workers Tuesday and we now have more than 6,100 lineworkers, tree trimmers and other personnel working around the clock, in 16-hour shifts, until every customer is restored.

New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.

Customer Outreach Centers:
Due to the extended power outage, PSEG Long Island will open five customer outreach centers today. These centers will be open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.

The locations for Aug. 11 are:

  • Patchogue – 460 E Main St.
  • Brentwood – 1650 Islip Ave.
  • Greenlawn –  288 Pulaski Rd.
  • Roslyn – 250 Willis Ave.
  • Babylon – Babylon Town Hall – 200 E Sunrise Hwy.

In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

Aug. 10 update with PSEG Long Island President & COO Daniel Eichhorn

Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
  • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved. 

Other important safety notes:

  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

For more information:

•  Flickr image gallery

PSEG Long Island: Storm Update – August 11, 2020 8:45 a.m.

  • As of 8:45 a.m., PSEG Long Island reports 31,857 total customers without power. Approximately 6,600 of that total are outages reported during the storm period, which impacted 420,000 customers.
  • We are tracking new outages reported after the storm, recognizing that some of these jobs tie back to Tuesday’s storm. The restoration process is iterative and as we restore neighborhoods, we continue to identify a high level of individual problems within neighborhoods and individual service lines to homes.  
  • We expect that all work we have been able to identify to date will be completed by end of day Wednesday.
  • PSEG Long Island took on an additional 800 workers Monday and we now have more than 6,000 lineworkers, tree trimmers and other personnel are working around the clock, in 16-hour shifts, until every customer is restored.
  • New outages not directly related to the storm continue to be reported and assessed, as on any non-storm day. They will be restored as safely and quickly as possible.
  • Crews must prioritize critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.

Customer Outreach Centers:
Due to the extended power outage, PSEG Long Island will open five customer outreach centers today. These centers will be open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. To ensure we maintain the physical distancing necessary for the safety of our employees and customers, these centers will offer drive-thru service.

The locations for Aug. 11 are:

  • Patchogue – 460 E Main St.
  • Brentwood – 1650 Islip Ave.
  • Greenlawn –  288 Pulaski Rd.
  • Roslyn – 250 Willis Ave.
  • Babylon – Babylon Town Hall – 200 E Sunrise Hwy.

In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.

Aug. 10 update with PSEG Long Island President & COO Daniel Eichhorn

Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
  • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved. 

Other important safety notes:

  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

For more information:

•  Flickr image gallery