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PSEG Long Island: Storm Update – August 4, 2020 10:30 p.m.

(UNIONDALE, N.Y. – Aug 4, 2020) – PSEG Long Island is working around the clock to restore outages from Tropical Storm Isaias, which was one of the strongest to hit the service area in years. Damage was severe, and some outages could last for an extended period.

  • PSEG Long Island has already restored 90,000 customers affected by the storm. Approximately 331,000 customers are currently without power.
  • Our online map showing outages has been refreshed and can be viewed at The numbers may fluctuate over the next few hours as we further refine our data.
  • The storm affected communications systems, creating challenges in getting information to our customers. PSEG Long Island is reliant on Verizon for its internet and telecommunications systems. Without reliable support from Verizon, our systems cannot perform as they should. PSEG Long Island is actively working with Verizon to address this issue, and PSEG and LIPA have asked the DPS for assistance.
  • This issue has not prevented PSEG Long Island from deploying more than 2,000 line workers, tree trimmers, surveyors and other personnel to restore service to our customers.
  • These crews, including many additional workers from other parts of the state and country who arrived as early as yesterday, will be working 16-hour shifts, around the clock, until every customer is restored.
  • Due to the extent of the damage, estimated restoration times may not be available or may be refined as additional information is gathered.
  • Crews will work to restore critical facilities first, followed by outages affecting the largest numbers of customers, and then address outages affecting small numbers or individual customers.
  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible.
  • Our goal, always, is to restore power safely and as quickly as possible. We ask our customers for a fair amount of patience and to know we will be there just as soon as it is safe.

Customer Safety:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed power lines and immediately call 911 to report downed wires.
  • Electric current passes easily through water, so stay away from downed power lines and electrical wires. Don’t drive over – and don’t stand near – downed power lines.
  • Downed lines will be hard to see in the rain and can potentially be hidden in standing water. If you encounter large pools of standing water, stop, back up and choose another path.
  • The safety of PSEG Long Island’s customers and employees is the company’s top priority. We ask that customers remain in their homes while crews are working nearby. If customers must speak with our crews, we ask that they practice responsible physical distancing and remain at least 6 feet away to ensure the health of everyone involved.
  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

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PSEG Long Island
PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a long-term contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a publicly traded diversified energy company.

PSEG Long Island