New customer tech provides information, resources during Hurricane Season and beyond

mobile-outagemap (2)
This week’s sunshine and warm temperatures are reminders that summer is on its way. However, the season can also be accompanied by some nasty weather. Hurricane season kicked off June 1, and we’re prepared for whatever Mother Nature sends our way – are you?

We’ve been working hard over the past few years to help our customers stay connected and informed before, during and after a storm by improving our customer technologies. Familiarize yourself and your family with these resources to stay safe in the event of an emergency.

Online storm center:

Our online storm center is entirely mobile-friendly, and houses all of the important information and resources you may need for a storm. Here, you can report an outage, view safety tips, watch storm prep videos, and more.

MyAlerts:

Our texting service makes it quick and easy for you to report an outage from your mobile phone. Once an outage is reported, you’ll receive periodic status updates on your outage. Or, for immediate updates, see the instructions below.

To register:

  • Text the letters OUT to 773454 (PSEGLI) and press SEND.
  • You will be prompted for type of outage – NO LIGHTS or PARTIAL LIGHTS.
  • Reply/text back your choice.
  • You will be prompted with a confirmation text.

For immediate status updates:

  • Text the letters STAT back to 773454 (PSEGLI) and press SEND.

Please note that your mobile phone number must be registered to your account. By registering for MyAlerts, you’ll also receive the option to pay your bill and manage your account by text. For more information on this service, visit here.

Outage map:

The new, interactive, mobile-friendly outage map allows you to report your outage; see how many customers are affected by a particular outage, and the cause of an outage; view crew statuses; and see estimated restoration times.

outage map

Social media:

Our Facebook, Twitter and Instagram channels are another great way to stay informed during a storm, and on a daily basis. In addition to our regular messaging about energy efficiency, community events and more, we also post proactively about outages, storm damage and safety tips in the event of an emergency.

We’re also now taking outage reports on social media. Our team of customer service representatives are responding to outage reports, and other questions, Monday through Friday from 7 a.m. to 11 p.m., and on weekends, from 9 a.m. to 6 p.m. And of course, we accept outage reports online, and through our our emergency phone line (1-800-490-0075), 24/7.

Sesame Street app

If you have little ones in your family, the Sesame Street Workshop app is another way to prepare for a storm. The app, titled Let’s Get Ready: Planning Together for Emergencies, offers free emergency preparedness and response initiatives in English and Spanish.

visit our all-encompassing hurricane preparedness blog post.

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