Honoring our industry’s leaders this President’s Day


The United States was founded by some of history’s most dedicated and forward-thinking individuals, committed to improvement for the greater good. PSEG Long Island is proud to embody much of the same dedication and employ individuals who work hard for the public, both in and out of the office.

In their spare time, our president and vice presidents support some of the island’s largest and influential non-profits through volunteer work and advisory. Meet three members of our senior leadership team devoted to the betterment of Nassau, Suffolk and the Rockaways.

Dave Daly, President & COO

united-way-152Dave Daly’s dedication to serving PSEG Long Island’s service territory doesn’t stop with PSEG Long Island. He is board member for the Advanced Energy Research and Technology Center (AERTC) at Stony Brook University, an organization focused around energy research, education and technology with a focus on efficiency, conservation, renewable energy and nanotechnology applications. Daly also works with the Long Island Association (LIA) as a board member to advocate for clean, healthy and safe working environments, as well as promoting fair business practices on Long Island.

Additionally, Daly serves as a board member for the American Red Cross of Long Island as well as the United Way of Long Island. In 2016, PSEG Long Island partnered with the United Way to form Be Ready LI, an emergency preparedness site to provide Long Islanders and customers in the Rockaway with a one-stop-shop with emergency-related resources.

Vaughn L. McKoy, Vice President of Legal


Vaughn L. McKoy has been PSEG Long Island’s legal vice president since July 2014, but his commitment to improving the lives of others dates back far before his time with the company. The former college athlete made his way out of public housing through his love and dedication to sports, and later realized his passion for public service thanks to an unlikely mentor– casino magnate, civic leader and philanthropist Arthur M. Goldberg.

Inspired by Goldberg, McKoy has committed much of his time to becoming a mentor to others. The former New Jersey and federal prosecutor serves on the boards of numerous regional organizations, including Rutgers University, UNCF, The Boys and Girls Clubs of New Jersey, and the Mentorship Partnership of New York. He is also the author of “Playing Up: One man’s rise from public housing to public service through mentorship,” and offers coaching to help others achieve their professional and personal goals.

Dan Eichhorn, P.E., Vice President of Customer Experience


Dan Eichhorn’s top priority at PSEG Long Island is creating a positive experience for our customers – from new technology to improving customer service, he and his team are driven by improvement. Eichhorn also takes this philosophy and experience to bring positivity and progress to Long Island beyond business.

As a board member of Island Harvest, Eichhorn works with the non-profit to end hunger and reduce food waste across the island. The organization collects food donations to be distributed to shelters and food pantries. PSEG Long Island partnered with the organization in fall of 2016 to raise awareness for its fight against hunger through a series of events at local malls.

Additional Community Outreach

While these president and vice presidents’ efforts are impressive, they aren’t alone. PSEG Long Island has 23 employees who sit on executive boards for local charities, and hundreds of others who volunteer their time to improve Long Island and the Rockaways. To see all of the organizations we’re involved with, visit here. For additional bios on our senior leadership team, visit here.

Powering the love in your kitchen this Valentine’s Day

Looking for a fun and festive way to spend this Valentine’s Day? We’ve got you covered. Grab the eggs, sugar and flower; we’ll supply the reliable power. Sprinkle in a little love, and voi la – a successful February 14!

We’re proud to provide safe and reliable energy to Long Island and the Rockaways, today and every day.

In 2016 alone, we invested more than $500 million in reliability programs and upgrades to the electric system, including raising critical equipment at our low-lying substations to reduce the risk of flooding and power outages. Additionally, we scan our power lines with infrared technology, which allows us to proactively identify any equipment that appears to be overheating, letting us address the problem before the outage occurs.

We’ve also made improvements to technology to enhance reliability. While we can’t prevent every outage, our storm-tested computer systems allow us to respond quicker should an outage occur. And when there is an outage, the average restoration time is less than 90 minutes.

With this in mind, we want to wish all of our customers a Happy Valentine’s Day, powered by us, and shared with your loved ones.

Check out this recipe from our friends at glorioustreats.com and get baking!


Don’t be shocked – know how to stay safe around downed wires

We were lucky. January’s nor’easter resulted in minor damage compared to those in years past, and we’re relieved that none of our customers nor employees were injured during the storm. However, the threat of downed wires during any high wind event is still imminent and can pose life-threatening danger.

If you  see a downed wire in the aftermath of a storm, or are involved in an accident and a live wire falls on your car, do you know what to do?

If you see a downed wire:jan-2017-storm-3

  • Assume all downed wires are “live,” and still energized. Don’t touch any of the wires, including telephone and cable TV wires, which may be entangled with electric wires and must also be treated as live. Stay back at least 300 feet away (two pole spans).
  • Report the downed wire immediately. Call  911 or PSEG Long Island at 800-490-0075.
  • Never use water on an electric fire or wire.
  • Don’t touch another person who may have come into contact with a live wire, as it creates a path through which electricity can travel. Call 911 for help immediately.

    If a wire falls on your car: 

  • Call 911, and stay in your car until help arrives and the power is shut off by PSEG Long Island.
  • Only get out of your car if it is absolutely necessary due to fire or some other situation.  If you must get out because your car is on fire, jump as far away as possible with both feet together. Do not touch or lean back against the car. Do not jump out near the wires.  Once you clear the vehicle, shuffle or hop away with both feet on the ground at the same time. Taking regular steps with your feet separated can lead to shock or electrocution
  • Never run away from the car. Electricity forms rings of different voltages. Running may cause your legs to “bridge” current from a higher ring to a lower voltage ring.
  • If you’ve left the car, do not lean back, shut the car door or reach back for another occupant. If the car is energized, touching it could create a path to the ground for the electricity to flow.

Although we can’t prevent accidents from happening, we can make sure you know what to do in an emergency. These tips could save your life. For additional safety tips and more, follow us on Facebook and Twitter.

Storm’s Here, Lights Out: Now what?

During severe storms, falling tree limbs, lightning strikes and high winds can wreak havoc on the electric distribution grid. With widespread outages, it takes time to rebuild the system – and rebuild is an accurate term.

The first step in the restoration process is ensuring the safety of the public and our employees. Not a single service will be restored until we are certain our working men and women have a safe work environment. That often means that a storm must pass before crews are able to even begin to assess the damage.

After ensuring safety, the complex process of power restoration begins. The power grid, from its origin at the generating station to your home or business, is an intricate, interconnected set of wires that transport large volumes of electricity through transformers that “step down” the high voltage from transmission lines, to the low voltage electricity you use.

Most people, shortest time

Restoration plans following outages are designed to get power back on to the most people in the shortest time. Restoring power to critical facilities, including hospitals, police departments, fire stations, water treatment, petroleum, other public health and safety facilities is “critical,” so they are the first focus of restoration.

After critical facilities are back online, the order in which repairs are made follows the path that electricity takes as it comes from the power plants to the customer. Our crews begin with the primary lines that can restore power to thousands of people. Then they move to lateral lines that can affect hundreds; secondary lines that restore dozens; and finally to service lines to individual homes. This is why homes in the same neighborhood can be restored at different times, and why businesses are sometimes restored first, because of their high traffic locations along primary lines.

blog graphic

Report, Report, Report

Never assume PSEG Long Island is aware of your outage because your entire street is without power. We urge customers to report all outages – because it helps in planning the restoration process.

During a storm or a large outage event, our call centers can become taxed, so we encourage customers to report outages by visiting our mobile-friendly website, www.psegliny.com, or texting “OUT” to PSEGLI (773454). Of course, customers always have the option of calling PSEG Long Island’s Emergency Service line at 800-490-0075. Also, connect with us on Facebook and Twitter for information on storms, outages and more.

While large scale outages are rare, we take great pride in the skill and dedication of our employees. Before, during and after severe weather events, they work around the clock for their customers – often leaving behind their families who are without power as well.

Our goal is to keep the lights on for everyone, all of the time. But if you do experience an outage, please know that behind the scenes, our processes, procedures, training and skilled employees will get electricity flowing back to your home as quickly and safely as possible.

Go green with our in-home energy assessments

Winter Home Front Door

Using humidifiers, closing the fireplace flue and letting sunlight inside are all simple and easy quick-fixes to preserve heat and save money – but if you’re still looking for ways to cut costs and keep warm this winter, consider trying our free home energy assessment.

What you’ll get:

The recently revamped program–which is now available to customers with electric heat and typically higher winter energy bills–includes an in-home energy assessment to determine areas of energy waste, and offers select free efficiency upgrades to help customers save up to 20 percent on their bill. Additionally, low-interest loans are available to help customers finance larger efficiency projects.

A typical home assessment includes sealing air ducts in attics and other spaces prone to heat loss; testing to uncover carbon monoxide/moisture problems; replacing incandescent light bulbs with LED models, free of charge; and issuing a final report with recommendations for other energy efficiency measures. Because these are easy upgrade, the technician is often able to make the changes needed during the initial visit.

Scheduling your assessment:

To get started, fill out an application here. The energy assessments are first-come first-serve. Once your application has been approved, a representative will contact you.

Electrician changing fluorescent lamp in holderFinding a contractor:

The right technician is important. We recommend a contractor who has been accredited by the Building Performance Institute (BPI) and participate in our Home Performance with ENERGY STAR® programs. BPI sets national standards for auditing and improving energy performance, as well as the health and safety of homes.

For customers with electric heat, find a contractor here.
For all other customers, find a contractor here.

Other upgrades, like an ENERGY STAR-certified washer, dryer, refrigerator or additional energy efficient appliance requires some installation planning, but often come with rebates and financial incentives.


Not sure if an in-home energy assessment is right for you? Try our online energy analyzer for a better grasp on your energy usage and ways to save in just five minutes. Or, for questions about a home assessment, feel free to give us a call at 1-855-694-3576, or reach out to us on Facebook or Twitter.

Resolving to be more energy efficient with these DIY projects

Young homeowners decorating their house
The turn of a new year is time for self-reflection and positive, forward thinking. When compiling your list of resolutions, be sure your savings and the environment don’t get lost in the shuffle this year. In honor of National Cut Your Energy Cost Day today, try these five, simple DIY tips for a greener 2017.

Worker applies silicone caulk on the wooden floorINSULATE:

Weatherproofing windows and doors prevents heat from slipping through the cracks,
keeping your home warm and your bills low. When choosing a type of weather-stripping
or caulk, remember to consider the depth and width of respective frames. Also try window insulation film, which acts similarly to Saran wrap, sealing off cracks and stopping cold air from seeping inside.

Project level: Easy
Energy Savings: 5-10%
Time to complete: 1 hour
Cost: $5-$20 (if caulking gun is needed)

Hallway interior with folding attic ladderCOVER:

We all know that heat rises – and in many cases, it’s moving all the way up through your attic and beyond. For houses with pull-down stairs leading to the attic, building your own, insulated cover can make all the difference in a drafty room and high energy bills. Treat the attic stairs the way you would a door or other outside access, and air seal the opening.

Project level: Easy with pre-built kit; moderate DIY
Energy Savings: Dependent upon energy cost and gaps in existing stair hatch.
Time to complete: 1-4 hours
Cost: $50-$150

Home security lightingDETECT:

Installing outdoor, motion detector flood lights is another quick and easy way to save money and electricity. Depending on your situation, some homes may already be hard-wired for outdoor lighting. In that case, swap the fixtures and use LED bulbs to further cut down on costs. Remember – you must shut off your power before removing the fixture. If, at any point you don’t feel comfortable changing the hardware, contact a licensed electrician. For homes that are not wired for outdoor lighting, try a solar-powered, motion detector fixture, no wires needed.

Project level: Easy – moderate
Energy Savings: About 95 percent, per bulb, per month. Incandescent flood lights use at least 1.6 kWhs over 8 hours (about $9 a month, per bulb). LED motion censored bulbs use 14 watts and at least half the time (about 30 cents per bulb, per month).
Time to complete: Les than 1 hour
Cost: About $30 per LED bulb

man unplugged plug to save on energyUNPLUG:

Despite its name, the Phantom of the Outlet isn’t just looming around Halloween. Appliances and gadgets waste electricity just by being plugged in, even when turned off. Try connecting similar appliances to a power strip for quick and easy on/off access.


Project level: Easy
Energy Savings: Up to 10% of annual bill depending on devices
Time to complete: Less than 1 hour
Cost: Free!

Hand changing bulb for led.Home lamp with shining diode bulb.UPGRADE:

One of the easiest ways to cut your energy costs, replace old, incandescent bulbs with new LED bulbs. An LED light will last 25 times as long as incandescent bulbs, which means that they pay for themselves in less than a year and will provide even more savings over time.

Project level:
Energy Savings: Up to 75 percent your annual bill when using incandescent lights
Time to complete: 1-2 hours
Cost: About $3 per bulb

*Time, percent savings and cost according to U.S. Department of Energy.

2016 marks major milestones for PSEG Long Island


It’s been three years since PSEG Long Island first started providing energy to Nassau, Suffolk and the Rockaways. Our mission to provide safe and reliable service to Long Islanders has remained steadfast and 2016 is no exception. The past year also marks a series of exciting milestones for us that extend beyond improving reliability. From launching new technologies to improve our customers’ experience, to giving back to the communities we serve, and beyond, we’re incredibly proud over all we’ve accomplished over the last 12 months. Here’s what we’ve been up to.

New Technologies

Technology changes so rapidly, it can be hard to keep up – so staying ahead of the curve Woman using cellphone in supermarketwas a top priority for us this year. In 2016, we redesigned the look and feel of our bill and online My Account portal for residential and commercial customers to improve not only aesthetics but usability. The mobile-friendly site allows customers to check their usage, pay a bill, and update contact information, among other features, from any device at any time.

Understanding families’ needs to budget and plan ahead, we also improved our balanced billing program to give customers a consistent, predictable payment for 12 consecutive months. Additionally, we’ve expanded ways a customer can pay, including pay-by-text for those enrolled in My Alerts and registered for My Account.

Our customer service reps are staffed and ready to help 24/7, but sometimes getting on the phone isn’t the most convenient way to report an outage or inquire about restoration updates. Enter our new and improved outage map – view and report outages and their causes; see types of crews assigned to each outage; or find shelters and command centers in case of an emergency.

Energy Efficiency30924724814_8e4ac29e1e_z

One of the best tools for long-term rate stability—as well as for managing bills in individual households—is energy efficiency. We’re proud to have helped customers buy more than 3 million LED and CFL light bulbs (nearly three light bulbs for every one of our 1.1 million customers). And, we helped our residential customers purchase more than 8,300 energy-efficient washing machines and dryers, plus recycle more than 3,000 old refrigerators.

Together, our energy efficiency programs saved 290,726 megawatt-hours of electricity through November. In terms of greenhouse gas emissions, that is equivalent to taking 43,158 cars off the road.

Local Reliability Projects

Although we weren’t at the grid’s helm during Superstorm Sandy, the disaster serves as a constant reminder of how devastating Mother Nature can be. In 2015, more than $729 million of federal recovery funds were secured via an agreement between Governor Cuomo and the Federal Emergency Management Agency (FEMA), under the FEMA Hazard Mitigation Assistance Program. This agreement provided the funding to embark on a reliability and resiliency project to further strengthen key electric circuits, improving the reliability of the energy grid for local customers.25257976285_4e98cc5ac3_o

With this FEMA funding, we’ve worked on reliability projects in small, localized areas across our service territory. For example, we’ve raised substations in areas prone to flooding like Long Beach and the Rockaways, and trimmed trees in heavily wooded or overgrown neighborhoods.

Since funding was secured, storm hardening and reliability work has started on more than 89 circuits, covering more than 240 miles, from the Rockaways to Southold. FEMA reliability work is planned for more than 300 circuits, which will cover 1,025 miles across the service territory.

Community Partnerships

Giving back to communities across Long Island is one of our core values. Through the utility’s Community Partnership Program (CPP), we have raised more than $200,000 for local charities in 2016.

31298538582_10393634b6_zPSEG Long Island was the largest participant and fundraiser in the March of Dimes walk as well as the top fundraiser in the Marcum Corporate Challenge in which all benefits went to the Long Island Children’s Museum, the Children’s Medical Fund, Long Island Cares – the Harry Chapin Food Bank, and the Nassau County Society for the Prevention of the Cruelty of Animals. More than 700 employees also came out to support breast cancer prevention and research at the Making Strides walk.

PSEG Long Island employees participated in more than 740 different volunteer events across the service territory, and spent nearly 18,000 hours giving back to charity in 2016. The utility’s commitment to public service has been unwavering since PSEG Long Island’s inception in 2014, and will continue to grow in 2017 and years to come.

As we welcome 2017, PSEG Long Island remains committed to improving and progressing in all aspects of our business. To see what we’re working on, follow us on Facebook  and Twitter.

Must-have energy efficient gifts for the holidays

Young women looking for christmas present around old town centre

The holidays are right around the corner, and the race to the store check-out is in full force. Whether you’ve just begun, or you’re looking for last-minute gifts, don’t miss an opportunity for savings; and between buying the perfect electric decoration for your holiday display, the latest and greatest gadget, or a new appliance needed for the ultimate festive treat, be on the lookout for an ENERGY STAR ® certified option.

Kicking back to binge on your favorite Netflix series or catch the big game? An ENERGY STAR-certified TV is over 25 percent more energy efficient than standard models. Or, if you’re jamming to your favorite holiday tunes, sound bars are a must-have item—and ENERGY STAR certified options use about 60 percent less energy than non-certified models. Additionally, selecting an ENERGY STAR certified string of lights helps cut costs and protects our environment, and also uses 75 percent less energy than an incandescent string and lasts 10 times longer.

ENERGY STAR-certified products are the gifts that keep on giving. In addition to savings, we offer rebates on certain products to help you save even more. These products, as well as LED and CFL light bulbs, are eligible for in-store savings and mail-in rebates ranging from $25-$350.


After making room for your new appliance, don’t just ditch the old one – let us help, and put a little extra money in your pocket after all that holiday shopping. Our customers have the option of working with us to recycle their old fridge or freezer at no cost. We’ll pick up the old, working appliance, recycle it responsibly and you’ll receive a $50 reward for opting to be energy efficient.

For more information on ENERGY STAR certified appliances, visit their site. For details on rebates available through PSEG Long Island, click here.

Safety tips for holiday lighting

Two Teenagers Hanging Fairy Lights In Tree

Decking the halls is an almost obligatory part of the holiday season – and what’s more festive than a home covered in twinkly lights and garland? But with wrapping paper, decorations and wires galore, an abundance of electrical lighting can be dangerous. Winter fires account for 30 percent of all home fires and 38 percent of home fire deaths occur during December, January and February, according to the National Fire Protection Association. With this in mind, we’ve made a list (and checked it twice) of tips to help you and your family enjoy all of the festivities safely.

Before hanging holiday lights:

It’s important to ensure the area you’re decorating is clean and rid of clutter before hanging any lights. In addition to home prep, use these tips to purchase new decorations and vet your old ones.

baby playing with led lights1. Choose epoxy-lensed LED lights. If you’re purchasing new lights, these are a great option for families with pets and young children who may be fascinated by shiny objects. The lights are cool to the touch and easy on your energy bill.

2. Check before hanging. If you’re using lights from previous years, check to make sure there are no exposed wires, damaged plugs, or other issues before hanging. Also, check to make sure lights are certified as safe to hang outside if that’s part of your home décor. Additionally, check any extension cords being used for outdoor lighting to ensure they are rated for all types of weather and heavy use.

3. Consider upgrading. Think twice about using old, electronic holiday decorations. These may not be up to current safety standards and unsafe for your home.

4. String strategically. Be sure that lights aren’t running underneath rugs or carpets. String lights in order to avoid these, and remember to never allow wires to run across doorways.

When decorating:

It’s tempting to use the arm of your couch as a step stool to hang that last string of lights above the couch – but don’t throw all caution to the wind when you’re decking the halls.

1. Use a ladder. Make sure all four legs are on the ground, and when possible, ask a family member or friend to hold the bottom. Avoid leaning over to hang lights. Instead, step off the ladder and re-position it to prevent falling.

2. Choose an area wisely. Don’t hang lights over anything that could be a fire hazard. Lampshades or existing lights should be off-limits.

3. Opt for insulated hooks. Hanging wires and lights with metal screws and tacks can become electrified otherwise.

4. Wait for the big reveal. Don’t plug in your lights until after they’re hung. If a bulb breaks, it will expose an energized wire.

While illuminated:Bright LED Christmas Lights

It’s easy to become mesmerized by bright lights and wintertime festivities. But before the sugar coma sets in from all the hot chocolate, remember the following:

1. Turn off lights when they’re not being used. Before falling asleep by the fire, be sure to shut off any holiday lights. Lights left on for too long could be potential fire hazards.

2. Limit extension cord plugs. Don’t plug in more than three sets of holiday lights to a single extension cord as it can overheat.

3.  Ignite carefully. If you’re lighting candles during the holiday, be sure the flame is far from anything that could catch fire, especially Christmas trees. Also, never leave candles burning when unattended.

Packing up:

After ringing in the New Year, use caution when boxing up your decorations.

1. Recycle. Use any leftover cardboard from holiday presents and packaging to wrap your lights around to avoid having to de-tangle next year.

2. Unplug. When you’re taking down lights, be sure there isn’t any electricity running through them.

3. Coil it up. Create a loop with your extension cord, wrapping excess cord in a circle and hang. This makes for safe storage with minimal wear-and-tear.

Have a bright, happy and safe holiday season! For more tips from PSEG Long Island, follow us on Facebook and Twitter.

Making public service a top priority


PSEG Long Island volunteers at the Bethpage Federal Credit Union’s 8th annual turkey drive this year.

Hundreds of companies around the world, including PSEG Long Island, will celebrate #GivingTuesday on November 29.

While PSEG Long Island has only been providing service to Nassau, Suffolk and the Rockaways for the past few years, we’ve adopted our parent company’s (PSEG) dedication to giving back to the communities that we so proudly serve.


Ray Homburger spends his time volunteering with Habitat for Humanity.

The word “giving” has many different meanings for each of us. Some choose to give their time and energy by volunteering; some choose to support others through monetary donations. Both are equally important when helping others. And helping others is something our employees, like Ray Homburger, manager of customer quality assurance, take pride in. He volunteers his time at the Northport Veterans Association, Habitat for Humanity, local food banks, and the Junior Achievement of New York.

We’re constantly improving and upgrading both equipment and the way we serve our customers, but our unwavering commitment to the community by giving back – both by the company and by our employees –remains constant.

Since its inception in 2014, PSEG Long Island employees have come out in force at the Marcum Workplace Challenge to benefit the Long Island Children’s Museum, the Children’s Medical Fund of New York, Long Island Cares, and the Nassau County Society for the Prevention of Animal Cruelty. We were the No. 1 fundraiser and No. 2 participant for the event in 2016. Similarly, we’ve supported the March of Dimes as the No. 1 fundraiser and No. 1 participant; and The American Cancer Society’s Making Strides Against Breast Cancer as the No. 1 participant.


Our employees came out in droves to participate in the 2016 Marcum Workplace Challenge at Jones Beach in July.

Our employees’ giving efforts have meant tens of thousands of volunteer hours and millions of dollars to organizations to help make a difference in the communities in which we live and we serve. For example, Richard “Buddy” Blake, one of our health and safety coordinators, volunteers with Wreaths Across America, to place flags at fallen veterans’ graves on Memorial Day. And Subrena Burwell, who volunteers with the Angel Tree Program, which collects and distributes gifts to families in need.

PSEG Long Island continues to support the United Way and many local organizations including Boy and Girl Scouts, YMCAs, local pet rescue programs, and social services organizations. Additionally, we support STEM programs at universities across the island, helping students better prepare for a career in the utility field and beyond.

On Giving Tuesday, we will celebrate our employees’ generosity and PSEG Long Island’s dedication to giving back. Instead of a specific fundraiser throughout our company, we will celebrate #GivingTuesday with a 2:1 match to any qualified non-profit organization our employees give to.